Frequently Asked Questions
Q. What must I do to get Return Merchandise Authorization (RMA)?
A. Call Customer Service at 770-414-4880 or toll-free at 1-877-252-2517 to request an RMA number. The
instruments must be inspected before credit can be issued. Expect 2 to 3 weeks to process credits.
Q. How can I get a product repaired?
A. Please see the repair page.
Q. How do I return a purchased product?
A. Please see the returns page.
Q. What forms of payment are accepted?
A. Black & Black accepts the following forms of payment: business check and the following credit
cards: Mastercard, Visa, and American Express.
Q. How do I get a receipt?
A. Please print your receipt from the web store when you order your instruments.
Q. Will my credit card be charged immediately?
A. Yes, as soon as your order is submitted.
Q. How can I speak to a real (live) person about my question?
A. You may contact a real person to help you with your question by calling any of these numbers:
Phone: 770-414-4880
Toll-free: 1-877-252-2517
