Black & Black Customer Support
We pride ourselves on our superior customer service and support. If the links below do not meet your needs, please contact us.
Frequently Asked Questions
The question that you have may have been addressed through previous enquiries. Please consult our FAQs for the most expedient response to the most-popular questions we receive.
Manage Your Account
View and change orders, print an invoice, update account settings, and more from the Your Account page, or jump to a specific area in Your Account using the Self Service Tools links to the right.
Track Your Order
Your orders can be tracked using our tracking system, but to do so, you must first login to your account.
Request Custom Instrument
Black & Black wants to meet your needs and expectations for the finest custom surgical instrumentation.
Repairs
Black & Black maintain a high quality repair shop to fix high quality surgical instruments. Repairs are performed by skilled craftsmen, experienced in servicing and manufacturing the caliber of products we provide.
Return Goods Policy
Our Online Return Center will guide you through the process and supply you with a return mailing label. Most items may be returned within 30 days for a full refund if the item is new, unopened, and was sold and fulfilled by Black & Black Surgical directly.
Shipping and Delivery
Full shipping and delivery details
