Frequently Asked Questions

What must I do to get a Return Merchandise Authorization (RMA)?
Please call Customer Service at 770-414-4880 or toll-free at 1-877-252-2517 to request an RMA number. The instruments must be inspected before credit can be issued. Expect 2 to 3 weeks to process credits.
What is the Black & Black product warranty?
Please see the product guarantees page.
How can I get a product repaired?
Please see the repair page.
How do I return a purchased product?
Please see the returns page.
What forms of payment are accepted?
Black & Black accepts the following forms of payment: business check, international bank wire, and the following credit cards: Mastercard, Visa, and American Express.
How do I get a receipt?
Please print your receipt from the web store when you order your instruments. If you need to print a receipt for a previous order, you can find the orders on your account profile under the Orders tab.
Will my credit card be charged immediately?
Yes, as soon as your order is submitted. If there is any difficulty in filling your order immediately, we will contact you regarding your order.
How can I speak to a real (live) person about my question?
You may contact a real person to help you with your question by calling any of these numbers during our office hours:
Phone: 770-414-4880
Toll-free: 1-877-252-2517
Office hours: 8:30 AM - 5:00 PM, Monday-Friday, excepting official holidays.
FAQ frequently asked questions receipts repairs payments support warranty warranties returns